Thursday May 21st, 2020
Greetings!
The time has come when we can start seeing patients again, although we aren’t back to business as usual. We have been working hard over the last few weeks to implement all the new federal, state, and local mandates, as well as guidelines from the CDC, OSHA, and the California Dept. of Public Health. We understand that you may have concerns about resuming your dental care so we posted a document on our website (link below) describing some of our new protocols. We have spent considerable time on team training and education, practicing our new protocols and systems, including Respiratory Protection Training and respirator fit testing for all clinical staff; because as always, your safety is our top priority!
We are now scheduling appointments for consultations, exams, check-ups, cleanings, and even some surgeries! While we would love to make up all our patients’ delayed appointments immediately, we simply cannot. In addition to the shear number of appointments that were put on hold over the last 8 weeks, we are also limiting the number of available appointments each day, as well as allowing more time between appointments for thorough disinfection procedures and social distancing.
My team and I take pride in providing quality oral healthcare, and that includes an emphasis on safety. We are taking great care to screen every patient and all team members daily, prior to entering our office. We will be requiring face covers at all times while inside until you are seated in the treatment room. We are well supplied with proper personal protective equipment (PPE) for our clinical team, and plan to avoid the generation of aerosols whenever possible. We’re making several modifications to our previous operating procedures, and we may take some time to get used to them all. So, please forgive us if we can’t get you in right away as we adapt to this ‘new normal’. We appreciate your patience!
We are here for you if you have any questions about your treatment, and certainly let us know if you are experiencing any pain or discomfort so we can prioritize your care. We have availability with our hygiene team in the next 3 weeks, so if you are anxious to catch up with your maintenance schedule please call us at 858-635-6700! We look forward to seeing you soon!
Sincerely,
Dr. Tina Beck-Mayo
Tuesday May 12th, 2020
Greetings!
The time has come when we can start seeing patients again, although we aren’t back to business as usual. We have been working hard over the last few weeks to stay current with all the federal, state, and local mandates, as well as guidelines from the CDC, OSHA, and the California Dept. of Public Health. As always, your safety is our top priority! We are prepared to go above and beyond our usual disinfection and sterilization procedures, and are happy to discuss any concerns you may have regarding your dental care and safety in our office.
We will be prioritizing appointments based on urgency, and will slowly begin seeing patients for exams and consults this week. Next week we are spending two entire days on staff training and education on our new protocols and systems, including Respiratory Protection Training and respirator fit testing for all clinical staff.
While we would love to make up all our patients delayed appointments immediately, we simply cannot. In addition to the shear number of appointments that were put on hold over the last 8 weeks, we are also limiting the number of available appointments each day, as well as more time between appointments to allow for detailed disinfection procedures. I will be writing an article that will be posted on our website if you would like to read in more detail additional precautions we are taking for your safety. My team and I strive to provide the best quality oral healthcare possible, and that includes an emphasis on safety.
We will be taking great care to screen every patient and all team members daily, prior to entering our office. We will be requiring face covers at all times while inside our office until you are seated in the treatment room, except nonclinical staff who maintain a minimum 6 foot separation. We are well supplied with proper personal protection equipment (PPE), and plan to avoid the generation of aerosols whenever possible. We’re making several modifications to our previous operating procedures, and we may take some time to get used to them all. So, please forgive us if we can’t get you in right away as we adapt to this ‘new normal’. We appreciate your patience!
We are here for you if you have any questions about your treatment, and certainly let us know if you are experiencing any pain or discomfort so we can prioritize your care.
Sincerely,
Dr. Tina Beck-Mayo
Friday May 1st, 2020
Greetings!
I hope you are faring well during this uncertain time! As this pandemic carves its course through our lives, I hope that you are coping well, and adapting to our new normal. As restrictions begin to lift and our curve continues to flatten, we understand that you may be anxious to resume your oral health care needs, so I felt that now’s a good time to reach out and address some of your concerns. Simply click on the link below to watch the video that I made for you this afternoon.
If you prefer to read instead, here’s a summary:
- We don’t know when we will be able to reopen (could be in a couple weeks, could be late June…we will let you know as soon as we find out!)
- We are available for emergencies and accessible for questions
- Your safety is a top priority and we are working hard to update our office protocols to minimize your risk of exposure in our office
- I am happy to address any of your concerns and answer any COVID-related questions you may have.
- My team and I are here for you and sincerely care about your health and overall wellbeing
Be well and stay safe,
Dr. Tina Beck-Mayo
Monday March 16, 2020
It should come as no surprise to you that the health and well-being of our patients, employees, and our community is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves.
Both state and local authorities have mandated that we suspend usual dental care and remain open only to provide urgent or emergency care, in order to help prevent the spread of this virus to our staff, patients, and community at large. As of today, we will only see patients on a case-by-case basis for emergency care only. If you had previously scheduled to see us in the next 2 weeks, you should have already received a personal call by either myself or trusted team member to explain the situation. At this time, we have been asked to close for 2 weeks, however it may extend longer as the situation unfolds and more information is made available. As soon as we have a timeframe for when it is safe to resume business as regular, we will let you know and do our best to reschedule everyone.
During this time, we will be checking our voicemail and emails daily. If you have any questions or concerns, please do not hesitate to contact us. We are here to answer any questions that may arise about your care. If you recently had treatment in our office and have an urgent question, please contact our office and leave a message. In the meantime, please be safe and follow all the recommendations you are hearing about staying home as much as possible, social distancing, hand sanitation, etc. Know that although this outbreak is a nuisance and major disruption in our usual lives, these precautions are critical. Also know that this situation will pass and life will return to normal, and it will soon be a distant memory. We just need to do whatever we can to minimize the spread of this virus and protect our medically compromised and other high-risk family members, neighbors, and the overall community.
I am doing my best to stay informed about recommendations as we learn more about the evolution of this outbreak, so feel free to contact me with your questions or concerns and I will do my best to answer them.
Thank you for trusting us with your health. Stay safe.
Sincerely,
Dr. Tina Beck-Mayo
